Privacy Policy

Introduction

This Privacy Policy describes how Unmessy and its corporate affiliates (collectively, "Unmessy," "we", "us" or "our") processes personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including as applicable, our website, social media pages, marketing activities, and other activities described in this Privacy Policy (collectively, the "Service")).

Unmessy may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. Unmessy provides CRM data cleaning and enhancement services, including data formatting, standardisation, deduplication, and email validation services designed to help business customers improve the quality and accuracy of their customer relationship management data.

Data Processor Relationship

For data processing activities where we act as a data processor on behalf of our business customers, this Privacy Policy does not apply to the personal information contained within the customer data we process. Our processing of personal information that we handle on behalf of our customers is governed by our agreements with those customers and their own privacy policies.

If you have questions regarding your personal information that appears in data our customers have sent us for processing, please direct your inquiry to the relevant business customer, as they are the data controller for such information.

Our data cleaning services typically involve processing business contact information including:

• Names
• Email addresses
• Phone numbers
• Job titles
• Company information

Our websites, products and services are designed exclusively for business customers and their data management needs. We do not offer products or services for use by individuals for their personal, familial or household purposes. Accordingly, we treat all personal information we encounter in customer data as business contact information pertaining to individuals in their professional capacities.

Personal Information We Collect

We may collect personal information from or about you from a variety of sources. We may combine your personal information that we obtain from various sources.

Information You Provide to Us

Personal information you may provide to us through the Service or otherwise includes:

• Contact data: Your first and last name, email address, billing and mailing addresses, professional title and company name, and phone number.
• Account data: Username, password, account preferences, subscription information, and any other information that you add to your account profile.
• Demographic data: Your city, state, country of residence, and postal code.
• Communications data: Based on our exchanges with you, including when you contact us through the Service or via social media.
• Transactional data: Information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
• User-generated content data: Reviews, comments, questions, messages and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.
• Financial data: Your financial account numbers or payment card information, including corporate payment card information.
• Other data: Not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-Party Sources

We may obtain personal information about you from other sources, such as:

• Public sources: Government agencies, public records, social media platforms, and other publicly available sources.
• Private sources: Data providers (including licensors) and social media platforms (such as Meta).
• Customers
• Service providers that provide services on our behalf or help us operate the Service or our business.
• Marketing partners: Such as joint marketing partners.
• Parties to corporate transactions: We may receive personal information as part of a corporate transaction such as a merger, financing, acquisition, bankruptcy, dissolution or transfer, divestiture or sale of all or a portion of our business or assets.

Automatic Data Collection

We, our service providers, and our business partners may automatically log information about you, your device, and your interaction over time with the Service. The information collected automatically may include:

• Device data: Your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, language settings, mobile device carrier, radio/network information, and general location information.
• Online activity data: Pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Communication interaction data: Your interactions with our email, text or other communications — we may do this through use of pixel tags (also known as clear GIFs), which may be embedded invisibly in our emails.

Cookies

Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice. We will also store a record of your preferences in respect of the use of these technologies in connection with the Service.

How We Use Your Personal Information

We may use your personal information for the following purposes or as otherwise described at the time of collection.

Service Delivery and Operations

• Provide and operate the Service and our business.
• Establish and maintain your user account on the Service.
• Enable security features of the Service, such as by sending you security codes via email or SMS.
• Communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages.
• Provide support for the Service, and respond to your requests, questions and feedback.

Service Personalisation

• Understand your needs and interests.
• Remember the devices from which you have previously logged in.
• Personalise your experience with the Service and our Service-related communications.
• Remember your selections and preferences as you navigate our digital properties.

Research and Development

We may use your personal information for research and development purposes, including to analyse and improve the Service and our business and to develop new products and services. As part of these activities, we may create aggregated, de-identified and/or anonymised data from personal information we collect. We will not attempt to re-identify any such data.

Marketing and Advertising

Direct Marketing

We may send you direct marketing communications and may personalise these messages based on your needs and interests. You may opt out of our marketing communications as described in the Opt-out of marketing section below.

Interest-Based Advertising

Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction with the Service, our communications and other online services over time, and use that information to serve online ads that they think will interest you. You can learn more about your choices for limiting interest-based advertising in our Cookie Notice.

Service Improvement and Analytics

We may use your personal information to analyse your usage of the Service, improve the Service, and understand user activity, including which pages are most and least visited and how visitors move around the Service. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to opt out at tools.google.com/dlpage/gaoptout.

Compliance and Protection

• Comply with applicable laws, lawful requests, and legal process.
• Protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims).
• Audit our internal processes for compliance with legal and contractual requirements or our internal policies.
• Enforce the terms and conditions that govern the Service.
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft.

Retention

We generally retain personal information to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period we may consider:

• The amount, nature, and sensitivity of the personal information.
• The potential risk of harm from unauthorised use or disclosure of your personal information.
• The purposes for which we process your personal information and whether we can achieve those purposes through other means.
• The applicable legal requirements.

When we no longer require the personal information we have collected about you, we may either delete it, anonymise it, or isolate it from further processing.

How We Share Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection.

• Affiliates: Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
• Service providers: Third parties that provide services on our behalf or help us operate the Service, such as IT, hosting, payment processing, email delivery, marketing, analytics and customer support.
• Payment processors: Such as Stripe, for the purpose of processing your payments.
• Advertising partners: Third-party advertising companies, for interest-based advertising purposes.
• Professional advisors: Such as lawyers, bankers, auditors, and insurers where necessary in the course of the professional services that they render to us.
• Authorities and others: Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
• Business transferees: Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganisation, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Unmessy.

Your Choices

Access or Update Your Information

If you have registered for an account with us, you may review and update certain account information by logging into the account.

Opt-out of Marketing Communications

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive Service-related and other non-marketing emails.

Cookies

For information about cookies and how to disable them, please see our Cookie Notice.

Do Not Track

Some internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit allaboutdnt.com.

Cookie Notice

We use cookies and similar tracking technologies (such as pixel tags and web beacons) to operate our Service, understand how you use it, and personalise your experience.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, as well as to provide reporting information and assist with personalisation.

Types of Cookies We Use

Managing Cookies

Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies. Please note that disabling cookies may affect the functionality of our Service. You can typically find cookie controls in your browser's "Settings," "Tools," or "Preferences" menus.

To opt out of interest-based advertising, you may also visit youronlinechoices.eu (EU) or aboutads.info/choices (US).

To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

Notice to European Users

Data Controller

Unmessy acts as the data controller for personal information we collect directly from you as a user of our Service. For personal information we process on behalf of our business customers (as a data processor), the relevant customer is the data controller.

Legal Bases for Processing

We rely on the following legal bases to process your personal information:

• Contractual necessity: Processing required to provide the Service you have requested or to enter into a contract with you.
• Legitimate interests: Processing necessary for our legitimate interests, such as improving the Service, preventing fraud, and maintaining security, where those interests are not overridden by your rights.
• Consent: Where we have obtained your consent, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
• Legal obligation: Processing necessary to comply with applicable law.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request that we restrict processing of your personal information.
• Portability: Receive your personal information in a structured, machine-readable format.
• Objection: Object to our processing of your personal information where we rely on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Where we transfer your personal information outside the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or we rely on adequacy decisions where applicable.

Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Security

We employ a number of technical and organisational measures designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

International Data Transfers

We are headquartered in Australia and may use service providers that operate in other countries. Your personal information may be transferred to Australia or other locations where privacy laws may not be as protective as those in your state, province, or country. Users in Europe should read the important information provided in the Notice to European Users section below.

Children

The Service is not intended for use by anyone under 16 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child's parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting).

How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to us by email at [email protected]. We will address your concerns and attempt to resolve any privacy issues in a timely manner.